For Content Providers

FCC\'s Consumer Guide for Closed Captioning on Television

Here is the FCC’s official web page regarding closed captioning on television. It details the FCC’s positions on:

Benefits of Closed Captioning
FCC Regulatory Background on Closed Captioning
New Rules Adopted on February 20, 2014
Existing Rules for English and Spanish Language Programming
Exempt Programming
Subtitles in Lieu of Captioning
What to Do if You Experience Closed Captioning Problems While Watching a Television Program
Finding Your VPD’s Contact Information in the VPD Registry
Filing a Complaint

Here is the CRTC’s official web page It describes the Canadian Radio-Television and Telecommunications Commission’s positions on:

Quality standards for English-language closed captioning
Should there be a distinction between mandatory standards and best practices?
What is an appropriate lag time for captioning of live programming?
What is an appropriate accuracy rate for captioning of live programming?
What is an appropriate standard to ensure that captions do not block out other on-screen information?
What is an appropriate speed for captioning of live programming and children’s programming?
What is an appropriate timeframe within which to expect the correction of errors in live programs prior to rebroadcast?
Should there be a mandatory standard for emergency alerts?
In what format should captioning of new Canadian pre-recorded programming be provided?
How should compliance be monitored?
Should the mandate of the EN-CCWG be extended?

The document also lists related documents, footnotes and the Appendix to Broadcasting Regulatory Policy 2012-362

Serving our clients with dependable, accurate and cost effective closed captioning is our first priority.